Complaint to China Post!
This is a complaint to China Post!
It has been a while since I came back from Germany but I haven't managed to post this in time.
I was really upset in the last visit to Germany as my credit card was blocked by the credit card provider.
I was in a finance conference with other financial officers of our subsidiaries worldwide. It was held in an exclusive resort and spa in Bad-Herrenberg. When it came to hotel billing settlement time, the receptionist lady told me that my credit card was blocked for use. Immediately I was confused as I don't remember using the credit card a lot in the last weeks. In fact, I rarely use my credit card in Shanghai as I have only a German credit card, which I reserve it only for either emergency or holiday purposes to avoid loss in conversion rate and the overseas charges. I have of course tried to apply for a local chinese credit card but soon realized that it is almost impossible for a foreigner to have one. Don't ask me the reason why. After 15 months living in China, I have learned that some things should remain as a mystery.
Anyway, I was lucky that I still have my debit card from my German bank so I can pay my hotel bill without embarassing myself by borrowing money from colleagues around the world (remember, it was an international Finance conference!).
After the conference, I called my credit card provider just to learn that the credit card was blocked because the replacement card* was returned back with a remark of 'address unknown" from China Post! Being German as they are, they immediately blocked both current card and the replacement card for security purposes.
For those of you who don't live in China. China is a new emerging country in the world economy. The country is at the moment the only country in the world that has surplus economy. The country enjoys long time benefit for being a Low Cost Country and has focused its main activities with export to US and European market. I bet you money that you'll find chinese made product in the shop next door.
However, little that you know that the country has faced serious problem with foreign language ability. In the offices in Shanghai, you will find only the managerial level has acceptable foreign language skill. The staffs level have still difficulties communicating in English. Outside of the office, eg. taxi drivers or shop owners, speak either very little English or none at all. If they do speak English as they claim, they can only express the general word and not your specific requirements. Easy example is when you shop for clothes. They can only say that the clothes are made of good quality (read: expensive!) but you can't ask them if you have to handwash the material or dry clean, let alone to explain if it's made of cotton or polyester.
In China Post, they have special department which their daily task is to translate every address in the envelope into Chinese characters so the post delivery man can understand. But imagine they will translate millions of international letters every day and perhaps one of them, like my replacement card, is sort of slip in the translation process and here I am stucked with the bad situation. So far, it is not my first experience with missing mails. I have never received christmas cards sent by my friends last year also and only God knows which other letters I have lost as well.
I strongly suggest China Post to educate their staffs with minimum English or at least to read the normal Pinyin** to ensure safe arrival of our letters in China. Afterall, we, the foreigners, have copped up also with our other limitations in here.
Notes:
*apparently my card will be expired in October so they sent in advance the replacement card to my shanghai address (which is my billing address).
** all international letters have chinese address written in Pinyin (romanized mandarin based on its chinese pronounciation)
It has been a while since I came back from Germany but I haven't managed to post this in time.
I was really upset in the last visit to Germany as my credit card was blocked by the credit card provider.
I was in a finance conference with other financial officers of our subsidiaries worldwide. It was held in an exclusive resort and spa in Bad-Herrenberg. When it came to hotel billing settlement time, the receptionist lady told me that my credit card was blocked for use. Immediately I was confused as I don't remember using the credit card a lot in the last weeks. In fact, I rarely use my credit card in Shanghai as I have only a German credit card, which I reserve it only for either emergency or holiday purposes to avoid loss in conversion rate and the overseas charges. I have of course tried to apply for a local chinese credit card but soon realized that it is almost impossible for a foreigner to have one. Don't ask me the reason why. After 15 months living in China, I have learned that some things should remain as a mystery.
Anyway, I was lucky that I still have my debit card from my German bank so I can pay my hotel bill without embarassing myself by borrowing money from colleagues around the world (remember, it was an international Finance conference!).
After the conference, I called my credit card provider just to learn that the credit card was blocked because the replacement card* was returned back with a remark of 'address unknown" from China Post! Being German as they are, they immediately blocked both current card and the replacement card for security purposes.
For those of you who don't live in China. China is a new emerging country in the world economy. The country is at the moment the only country in the world that has surplus economy. The country enjoys long time benefit for being a Low Cost Country and has focused its main activities with export to US and European market. I bet you money that you'll find chinese made product in the shop next door.
However, little that you know that the country has faced serious problem with foreign language ability. In the offices in Shanghai, you will find only the managerial level has acceptable foreign language skill. The staffs level have still difficulties communicating in English. Outside of the office, eg. taxi drivers or shop owners, speak either very little English or none at all. If they do speak English as they claim, they can only express the general word and not your specific requirements. Easy example is when you shop for clothes. They can only say that the clothes are made of good quality (read: expensive!) but you can't ask them if you have to handwash the material or dry clean, let alone to explain if it's made of cotton or polyester.
In China Post, they have special department which their daily task is to translate every address in the envelope into Chinese characters so the post delivery man can understand. But imagine they will translate millions of international letters every day and perhaps one of them, like my replacement card, is sort of slip in the translation process and here I am stucked with the bad situation. So far, it is not my first experience with missing mails. I have never received christmas cards sent by my friends last year also and only God knows which other letters I have lost as well.
I strongly suggest China Post to educate their staffs with minimum English or at least to read the normal Pinyin** to ensure safe arrival of our letters in China. Afterall, we, the foreigners, have copped up also with our other limitations in here.
Notes:
*apparently my card will be expired in October so they sent in advance the replacement card to my shanghai address (which is my billing address).
** all international letters have chinese address written in Pinyin (romanized mandarin based on its chinese pronounciation)
Labels: asia, china, culture, expat's life, germany, my journey thru this world, rants and ramblings, shanghai
posted by Eveline at
8:19 AM
0 Comments:
Post a Comment
Subscribe to Post Comments [Atom]
<< Home